How does the collection process work
Once you have added your item to the online cart, proceed to checkout and enter your customer information. Simply select Collect From US as delivery option.
Normally goods are ready for collection within 7 days after receipt of order and payment. Bespoke orders will take longer and we will inform you of expected lead time.
You will receive two emails after you have placed your order:
• Once your order has been submitted and accepted, you will receive a confirmation email. The confirmation email let you know that we have received your order request and have begun to process your order.
• A further confirmed collection date email will be sent to notify you when your order is ready for collection normally within 5 days. Please contact us to arrange a specific time or if your order is urgent.
How long will it take for collection order to be ready for pick up?
Generally your order will be ready for collection within 7 days of order placement and receipt of payment.
Where can I collect from?
Your order can be collected from Logi Engineering limited, Unit 11 Britannia Way, Britannia Enterprise Park, Lichfield, Staffordshire, WS14 9UY. Please be aware this is a working engineering company visiting is strictly by prearrangement only. Please contact us so we can arrange a suitable time for your collection. We will be happy assist you in loading on to a suitable vehicle. Please be aware our firepits are large heavy items and will be secured on a pallet. The vehicle will be loaded with a fork lift.
What do I need to bring with me when picking up my order?
You will need to bring the following items with you when picking up your order:
1. Valid photo ID
2. Your order confirmation email
What if I am unable to print my order confirmation email?
If you are unable to print the email, please make a note of your order number to give to the us on arrival and we will find your details on our system.
Are there any time restrictions on when I will be able to pick up my in-store order?
Our opening times are normally 8.am to 5.pm Monday to Friday. We can arrange by agreement for collections outside of these times.
Does my collection order expire?
No. However if you order is not collected within 30 days after agreed collection date there will be a storage charge of £3 per day. Starting on the 31st day after agreed collection date (Date stated on Confirmed collection date email). Any storage charges will need to be paid either before or at the time of collection.
Robin Wight –
We are delighted with our fire pit. It looks great unlit in day light, but its breathtaking when its lit up at night.
Gill Spencer –
Just received our Fantasy Fairy firepit. Absolutely thrilled. Derek is a true professional and master of his craft. I have been a fan of Robin Wright’s fairies since his first one and this tribute firepit is spectacular.
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